Customer Success Manager

WHO WE ARE LOOKING FOR:

-You are the central contact partner for the integrated supervision of our customers and you build a trust-based relationship

-Maintaining and expansion of the constructive and economically successful cooperation with our customers

-You are responsible for the strategic positioning and implementation of our product for the customers

-You identify individual customer goals and requests and based on that you are going to work on customized solutions for use and application of our product

-In direct cooperation with our support team you care about continuous redevelopment of our existing customers

-A comprehensive consultation starting with the requirements analysis and ending with the successful conclusion of the contract

-Working together with the company founders you will develop sustainable customer success structures and processes

WHAT YOU NEED:

-You have successfully completed a Bachelor or Master degree or any equivalent and have already gained initial experience in selling, consulting and supporting customers

-You take an analytical, structured and results-oriented approach

-Besides a distinctive service-minded attitude you have a very great communicative proficiency, a talent for sales, a high level of consulting capability and innovative entrepreneurial thinking

-We are searching for strong personalities with high self-motivation, decisiveness, goal orientation and enthusiasm

-You also have a basic understanding of technology, are passionate about new digital solutions

-You enjoy to inspire customers and their success motivates you

-Excellent communication and team skills

-Fluency in German and English, a third European language is an advantage

-You strongly believe that great things does not simply arise of its own accord but it must be made

-A basic understanding of the online world and technical processes

-You have a distinctive service orientation towards the customers and you deal confidently with personal Data

WHAT TO EXPECT:

-An exciting position in a dynamic and open environment

-Eine interessante und anspruchsvolle Tätigkeit mit hoher Eigenverantwortlichkeit und Gestaltungsspielraum

-You offer an interesting and challenging occupation with a high degree of own responsibility and wide scope

-Quick implementation of your ideas and successful solutions to problems trough shallow hierarchies and a result-oriented team

-Flexible work schedules, based on core working hours

-You will have the opportunity to network beyond Berlin with the innovative and technology-driven start-up scene in Europe

-a positive and international atmosphere with a steep learning curve

-Work-life balance

-Soft drinks, fruits, sweets, coffee, tea and „Friday Beer“

-Corporate benefits

-And not to forget: in addition to an attractive salary you can expect regularly organized team events

ABOUT US

In a mobile driven world the Berlin-based company Beaconinside specializes in completing the customer journey with offline data, so companies can understand their customers’ offline behaviour. The Beaconinside Proximity DMP enables companies to set-up and manage relevant proximity technologies, such as beacons, geofences or NFC and to gather location-based data for analytics through these technologies. The gained insights can be used to personalize customer engagement and create more effective and relevant Marketing campaigns.